Privacy Policy for uStor

Last Updated: December 19, 2024

MyMetrix LLC (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your personal information when you use the uStor mobile application (“App”) and related services (collectively, the “Services”). By using the App, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

1. Scope and Applicability

This Privacy Policy applies to all individuals who access or use our App. It covers information collected through the App and any related features, functionalities, websites (including https://ustor.xyz), and communications that link to this Privacy Policy.

This Privacy Policy does not apply to any third-party websites, products, or services not directly provided by us. We encourage you to review the privacy policies of third parties before sharing any personal information with them.

2. Information We Collect

We collect various types of information to provide, maintain, and improve our Services, ensure security, enhance user experience, and support product development.

a. Personal Information

  • Account Information: Email address and any optional profile details you provide.
  • Contact Preferences: Communication and notification preferences.

b. Inventory and Storage Data

  • Item Details: Names, descriptions, categories, and quantities of items you choose to store.
  • Location Information: Storage unit addresses, identifiers, or other location-based information you provide.

c. Images

  • User-Uploaded Media: Photographs or images of your stored items, uploaded and stored securely via Google Cloud Storage.

d. Usage Data

  • Analytics and Engagement: Interaction data, such as pages viewed, features used, frequency of access, navigation paths, and session durations. This is collected through tools like Firebase Analytics.
  • Performance and Diagnostics: Error logs, crash reports (via Firebase Crashlytics), and diagnostic data to improve reliability and troubleshoot issues.

e. Device and Technical Information

  • Device Identifiers: Device type, operating system, unique device identifiers, browser type, IP address, and mobile network information.
  • Log Data: Server logs documenting access times, activity timestamps, and technical events for security and operational insights.

3. How We Use Your Information

We use the information we collect for various legitimate business purposes, including but not limited to:

  1. Service Delivery and Maintenance:
    To provide, maintain, and enhance the App’s functionality and to authenticate your access.

  2. Personalization:
    To tailor content, recommendations, and user experience based on your usage patterns, preferences, and stored items.

  3. Security and Fraud Prevention:
    To verify user identities, protect against malicious activity, prevent unauthorized access, and maintain the integrity of our Services.

  4. Product Development and Improvements:
    To analyze user behavior, feedback, and usage trends; inform feature enhancements; and guide future product roadmaps.

  5. Data Analytics and Business Insights:
    To perform aggregated analytics, measure performance, improve user satisfaction, and support strategic decision-making.

  6. Customer Support and Communications:
    To respond to inquiries, provide technical support, send service-related updates, and address reported issues or requests.

  7. Marketing and Promotional Communications (Optional):
    With your consent, we may send promotional materials, newsletters, or surveys. You can opt out at any time.

Where applicable laws (such as the GDPR) require a legal basis for processing, we rely on:

  • Consent: Where you have explicitly agreed to certain processing.
  • Contractual Necessity: To fulfill our obligations in providing the Services you request.
  • Legitimate Interests: To improve our Services, ensure security, and engage in reasonable, proportionate data processing that does not override your fundamental rights.
  • Legal Compliance: To meet legal and regulatory obligations.

5. Data Retention

We retain personal information only for as long as necessary to:

  • Provide the Services and fulfill the purposes described in this Privacy Policy.
  • Comply with our legal, regulatory, and contractual obligations.
  • Support our legitimate business interests, such as improving our Services, security measures, and data analytics.

Once personal information is no longer needed, we will securely delete, anonymize, or otherwise dispose of it in accordance with industry best practices and applicable laws.

6. Data Storage and Security

All information is stored securely in the cloud and on our Company-controlled computers and infrastructure. We implement recognized industry best practices, including:

  • Encryption: Data may be encrypted in transit (e.g., TLS) and at rest.
  • Access Controls: Strict role-based access and authentication procedures.
  • Regular Security Reviews: Ongoing security assessments, vulnerability scanning, and incident response planning.

While we strive to protect your information, no system is completely secure. You acknowledge and accept the inherent risks of data transmission and storage.

7. Third-Party Services and Integrations

We use reputable third-party services to maintain and enhance our App:

  • Firebase Authentication & Firestore Database: For secure user account management and data storage.
  • Google Cloud Storage: For storing user-uploaded images.
  • Firebase Functions: To process certain backend operations and automate tasks.
  • Firebase Crashlytics: To capture and analyze crash reports for better reliability.

These providers may process some of your personal data in accordance with their own privacy policies. We encourage you to review:

We take steps to ensure that these third-party services adhere to applicable privacy laws, and we only share the necessary amount of information required for their operations.

8. Information Sharing and Disclosure

We do not sell your personal information to third parties. We may share information as follows:

  • Service Providers: With trusted third-party service providers who assist in operations (e.g., hosting, analytics, technical support), subject to confidentiality and data protection agreements.
  • Business Transactions: In the event of a merger, acquisition, bankruptcy, or other business transaction, your information may be transferred, subject to appropriate confidentiality measures.
  • Legal and Regulatory Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests; to enforce our agreements; or to protect our rights, property, or safety, and that of our users or the public.

9. Children’s Privacy

Our Services are not intended for children under 13. We do not knowingly collect personal information from anyone under 13. If we become aware that a child under 13 has provided us with personal information, we will take immediate steps to delete it. If you believe we may have data from a child under 13, please contact us immediately.

10. International Data Transfers

Your personal information may be transferred to, stored, or processed outside your country of residence. Where we do so, we take measures to ensure that the data remains protected as per this Privacy Policy and applicable legal standards, including (where applicable) implementing appropriate contractual clauses, certifications, or other transfer mechanisms.

11. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information:

  • Access and Portability: Obtain a copy of your personal data and request its transfer in a structured, commonly used, and machine-readable format.
  • Rectification: Request corrections to any inaccurate or incomplete information.
  • Erasure (“Right to be Forgotten”): Request deletion of your personal data, subject to legal or operational constraints.
  • Restriction and Objection: Restrict or object to certain data processing activities, where applicable.
  • Withdrawal of Consent: If processing is based on consent, you may withdraw it at any time without affecting the lawfulness of processing before withdrawal.

Data Deletion Requests:
Users may request their data be deleted by visiting https://ustor.xyz/data-deletion/ and following the instructions provided.

We will respond to requests in accordance with applicable laws. Please note that certain requests may be limited or declined where permitted by law.

12. Marketing Communications

If you opt in to receive marketing communications from us, you can unsubscribe at any time by following the instructions in the message or contacting us at support@mymetrix.co.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or industry standards. Any updates will be posted on this page with a new “Last Updated” date. We recommend reviewing this Privacy Policy periodically to stay informed of how we protect your data.

14. Additional Disclosures (If Required by Law)

Where local laws mandate additional disclosures, we will include them here or in a supplemental notice.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

MyMetrix LLC
Email: support@mymetrix.co

By using uStor, you agree to this Privacy Policy. If you do not agree, please discontinue using the App.